bajj Privacy Policy

01 Introduction

bajj is committed to protecting the privacy of every player who uses our platform. We understand that when you share your personal information with bajj, you are placing trust in us — and we take that responsibility seriously. This Privacy Policy sets out in plain language exactly how bajj handles your data, from the moment you register to the day you close your account.

This policy applies to all users of bajj.live, including registered players, visitors who browse without an account, and anyone who contacts bajj support. It covers all data collected through the website, the bajj mobile app, and any communication channels operated by bajj.

bajj operates in compliance with applicable data protection regulations. We apply the principles of data minimisation, purpose limitation, and storage limitation to everything we do. In simple terms: we only collect what we need, we only use it for the reasons we state, and we only keep it for as long as necessary.

02 Data We Collect

bajj collects two broad categories of data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification).
• Email address and phone number (used for account communication and two-factor authentication).
• Residential address (required for identity verification and compliance purposes).
• Payment information including bKash number, Nagad number, Rocket number, or bank account details (used to process deposits and withdrawals).
• Identity documents such as National ID card or passport (required for KYC verification).
• Any information you provide when contacting bajj support via live chat or email.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session data including login times, pages visited, and time spent on the platform.
• Game activity data including bets placed, games played, and transaction history.
• Cookie and tracking data as described in Section 6 of this policy.

03 How We Collect Your Data

bajj collects your data through several channels, all of which are clearly identified below. We do not collect data through hidden or deceptive means.

• Registration form: When you create a bajj account, you provide your name, date of birth, email, phone number, and address directly through the registration form.
• Payment processing: When you make a deposit or request a withdrawal, bajj collects the payment details you enter. These are processed securely and are not stored in plain text.
• KYC verification: When bajj requests identity verification, you upload documents directly through the secure verification portal within your account dashboard.
• Platform usage: bajj's servers automatically log activity data whenever you use the platform, including game sessions, navigation patterns, and transaction records.
• Support interactions: When you contact bajj support via live chat or email, the content of those conversations is recorded and stored for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: bajj uses cookies and similar technologies to collect session and behavioural data as described in Section 6.

04 How We Use Your Data

bajj uses your personal data only for the purposes stated in this policy. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The primary uses of your data on bajj are as follows:

• To create and manage your bajj account, including processing your registration and maintaining your account settings.
• To verify your identity and age in compliance with regulatory requirements applicable to online gaming platforms.
• To process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, and bank transfer.
• To detect and prevent fraud, money laundering, and other prohibited activities on the bajj platform.
• To provide customer support and resolve disputes or complaints raised by players.
• To send you account-related communications including transaction confirmations, security alerts, and policy updates.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To improve the bajj platform based on aggregated, anonymised usage data.
• To comply with legal obligations including anti-money laundering regulations and reporting requirements.

05 Data Sharing

bajj does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bajj shares payment-related data with bKash, Nagad, Rocket, and banking partners solely to process your financial transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: bajj uses licensed third-party KYC providers to verify identity documents. These providers process your data under strict confidentiality agreements.
• Game providers: Game studios such as PG Soft and JDB receive anonymised session data necessary to deliver their games. They do not receive your personal identity information.
• Regulatory authorities: bajj may be required by law to share certain data with regulatory bodies, law enforcement agencies, or financial intelligence units. bajj complies with all lawful data requests.
• Fraud prevention services: bajj uses industry-standard fraud detection tools that may process certain data points to identify suspicious activity. This is done to protect both bajj and its players.

06 Cookies

bajj uses cookies and similar tracking technologies to operate the platform, keep your session secure, and understand how players use the site. A cookie is a small text file stored on your device when you visit bajj.live. Cookies do not contain your personal identity information in readable form.

bajj uses the following types of cookies:

• Essential cookies: These are required for the bajj platform to function. They keep you logged in during your session and ensure secure navigation. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: bajj uses anonymised analytics data to understand which pages are most visited, how long players spend on the platform, and where technical issues occur. This data is aggregated and cannot be used to identify individual players.
• Preference cookies: These remember your settings such as language preference and display options so you do not have to re-enter them each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including bot access and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the bajj platform. bajj does not use third-party advertising cookies or cross-site tracking cookies.

07 Data Retention

bajj retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The retention periods bajj applies are as follows:

• Account data: Retained for the duration of your active account plus a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction in compliance with financial record-keeping requirements.
• Identity documents: Retained for the period required by applicable KYC regulations, typically five years from the date of verification.
• Support communications: Retained for three years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Session and device data: Retained for up to 12 months for security and fraud prevention purposes, then anonymised or deleted.

When data is no longer required, bajj deletes or anonymises it securely. bajj does not retain data indefinitely and does not archive data beyond the periods stated above without a specific legal basis.

08 Data Security

bajj takes data security seriously and implements multiple layers of technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure.

• All data transmitted between your device and bajj.live is encrypted using 256-bit SSL/TLS encryption.
• bajj's servers are hosted in secure data centres with physical access controls, redundant systems, and continuous monitoring.
• Sensitive data including payment details and identity documents is stored in encrypted form and is accessible only to authorised bajj personnel with a legitimate need.
• bajj conducts regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• bajj employees who handle personal data are trained in data protection practices and are bound by confidentiality obligations.

09 Your Rights

bajj respects your rights over your personal data. As a bajj player, you have the following rights, which you can exercise at any time by contacting bajj support:

• Right of access: You can request a copy of all personal data bajj holds about you. bajj will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data held by bajj is inaccurate or incomplete, you can request that it be corrected. You can update basic account information directly from your bajj account dashboard.
• Right to deletion: You can request that bajj delete your personal data. bajj will honour this request where there is no legal obligation to retain the data. Note that certain data must be retained for regulatory compliance and cannot be deleted on request.
• Right to restrict processing: You can request that bajj restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that bajj provide your data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where bajj processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact bajj support via live chat or email at [email protected]. bajj will respond to all data rights requests within 30 days. There is no charge for making a data rights request.

10 Children's Privacy

bajj is strictly an adult platform. The bajj service is not directed at, and is not intended for use by, anyone under the age of 18. bajj does not knowingly collect personal data from minors.

If bajj discovers that a person under the age of 18 has registered an account or provided personal data, bajj will immediately close the account, delete the associated data, and report the incident as required by applicable regulations. If you believe that a minor has accessed bajj, please contact [email protected] immediately.

bajj uses age verification tools during registration and reserves the right to request identity documents at any time to confirm that a player meets the minimum age requirement. This is a non-negotiable requirement and applies to all players without exception.

11 Changes to This Policy

bajj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, bajj will notify registered players via email and display a prominent notice on the bajj platform.

The updated policy will take effect from the date stated in the notification. Continued use of bajj after that date constitutes your acceptance of the revised policy. bajj recommends reviewing this page periodically so you are always aware of how your data is being handled.

The date at the top of this page always reflects when the policy was last updated. Previous versions of this policy are available on request by contacting bajj support.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bajj handles your personal information, please get in touch with the bajj team directly.

• Live Chat: Available 24/7 directly from the bajj platform. Click the chat icon in the bottom right corner of any page.
• Email: [email protected] — bajj aims to respond to all privacy-related enquiries within 24 hours.

For formal data rights requests or legal correspondence regarding this Privacy Policy, please email [email protected] with the subject line "Privacy Request" and bajj's data team will handle your enquiry directly.